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Contact Us

Questions? Comments? Please contact us via email using the form or contact number provided below.

If you are in Canada, you can also call us toll free at: 1-877-223-9807 (TTY 1 800 722-1322). We support Sorenson video relay service.

If you reside outside of Canada, you can also call us toll free. Click here for a list of telephone numbers by country.

If your question is of a medical nature or pertains to a medical emergency, please seek medical advice by calling your doctor or local poison control centre.

If your question or comment may require us to send you something by mail, please be sure to provide your full mailing address.

By submitting your information in this form, you agree that the information you provide will be governed by our Privacy Policy and used to contact you regarding your questions or comments. You also consent that your information will be transferred to countries outside Canada, including the United States, where it will be subject to the legal requirements in the foreign jurisdiction which may not be equivalent.

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Be as descriptive as possible and provide the full product name, package size/count, and product form/flavour. For example: JOHNSON'S® NATURAL® Baby Lotion 266ml


Your personal information will be stored in the databases of Johnson & Johnson Inc. and its third party service providers inside and outside Canada. The personnel, agents and third party service providers of Johnson & Johnson Inc. may have access to your personal information to manage data in compliance with our Privacy Policy or to provide you with promotional materials or services you have requested or to which you have consented. For more information on the privacy practices of Johnson & Johnson Inc., including data collection, use, purposes, disclosure and our use of service providers inside and outside of Canada, or to request a written copy of our Privacy Policy, access to your file or the correction of information, or to unsubscribe or withdraw your consent for any communications from us, please use our contact us form or send your request by mail to Johnson & Johnson Inc. Consumer Care Center, Attn: Canadian Chief Privacy Officer, 199 Grandview Rd., Skillman, NJ, USA 08558-9418.